Question 1

How Long Will It Take My Order To Arrive?

Accepted Answer

We typically ship your order within 1-2 business days.
Shipping usually takes 3-7 business days for most countries. Your order will arrive within the delivery estimates based on your location and selected shipping speed. (See details on shipping page)
A tracking number will be sent to you by email if items are shipped out.

Question 2

How To Fix A Stuck Zipper?

Accepted Answer

Sometimes, zippers may stop working because the surrounding fabric gets caught in the teeth. Inspect the garment or accessory closely for snags, folds, tangles, and other signs of a hangup.

Once you’ve located the snag responsible for blocking the zipper, take hold of the fabric around the obstruction and tug it in a different direction. If the snag is small, using a pair of tweezers may help you get a better grip. Pull the fabric in the direction opposite the way the zipper runs and hold it.

2.Try to work the zipper up and down. Keep your hold on the snagged fabric, and begin gently pulling the zipper tab. Try sliding it in both directions to see if the fabric releases. In most cases, constant tension, small movements, and a little patience will be enough to clear the zipper teeth.

Question 3

Is there a size guide that I could refer to?

Accepted Answer

You can find the size guide in the product detail section where you choose colors and sizes. Click here to unfold size details about the product.

Question 4

Do I Need To Pay The Duty?

Accepted Answer

All orders are shipped duty-paid to ALL parts of the world. If you get hit with a bill for import duty, send it to us and we’ll pay it.

Question 5

How Do I Make A Return?

Accepted Answer

1. We accept returns postmarked within 60-100 days of the original purchase date according to different products. If 60-100 days have passed since your purchase, unfortunately, we can't offer you a refund or exchange.
2. The following items cannot be returned, refunded, or exchanged: ① Items On Clearance, ② Used Products (pajamas/accessories/comforters/bedding), ③ Silk Face Mask/Coverings, ④ Customized Items,⑤ Gift Wrap Boxes,⑥ Gift Cards/Free Gifts,⑦ Silk Detergent.
3. Items must be returned unworn, unwashed, and undamaged with all original tags attached. We do not accept a returned item that's worn, damaged, washed, or altered in any way.
4. Please note that we CAN NOT cancel orders which have been shipped out. Therefore, please wait for your package to arrive and you may either keep it or contact us to return it for a refund.

Question 6

How Do I Return Or Exchange My Item If I Can Not Print The Form?

Accepted Answer

If you can not download the return form, just put your return info on paper with your return items, email address, and order number with the returned package.

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