How Do I Modify The Items In My Order?
Contact hello@mommesilk.com as early as possible to make the changes. Please note that one can not make changes to the order once the order ships.
How Do I Track My Orders?
After the order ships out, you will receive a shipment email with the tracking number provided. Or you can track your order via the link below.
https://www.mommesilk.com/apps/parcelpanel
If you have not received an email about your order being shipped within 2-5 business days of the date you placed your order then please contact hello@mommesilk.com for further assistance.
How Do I Cancel An Order?
The first thing to do is send us an email hello@mommesilk.com with all the necessary information or give us a call (email is preferred) stating you wish to cancel your order.
We cannot cancel orders which have been shipped out. In other words, once you receive our shipment notice, the order cannot be canceled. Then please wait for your package to arrive and you may either keep it or contact us for return/exchange. You will have to be responsible for the postage required to send the original item to our collection warehouse. In the case of a return, your payment will be refunded to you after we confirm the reception of the order at our collection warehouse.
How Do I Track My Orders?
After the order ships out, you will receive a shipment email with the tracking number provided. Or you can track your order via the link below.
https://www.mommesilk.com/apps/parcelpanel
If you have not received an email about your order being shipped within 2-5 business days of the date you placed your order then please contact hello@mommesilk.com for further assistance.
How Do I Cancel An Order?
The first thing to do is send us an email hello@mommesilk.com with all the necessary information or give us a call (email is preferred) stating you wish to cancel your order.
We cannot cancel orders which have been shipped out. In other words, once you receive our shipment notice, the order cannot be canceled. Then please wait for your package to arrive and you may either keep it or contact us for return/exchange. You will have to be responsible for the postage required to send the original item to our collection warehouse. In the case of a return, your payment will be refunded to you after we confirm the reception of the order at our collection warehouse.
Updated on: 05/16/2024
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