• Do I Need To Pay The Duty?

  All orders are shipped duty-paid to ALL parts of the world. If you get hit with a bill for import duty, send it to us and we’ll pay it.Some readers

• Why Haven't My Shipping Information Been Updated?

  After we successfully dispatch your order from our warehouse, it takes some time for the shipping carrier to update the info. Once the shipping carrier updates the information, you can see the update. Use the link below to track your order. https://www.mommesilk.com/apps/parcelpanel If there is still no shipping information after a few days, please email us at hello@mommesilk.com. Our CS team members will get back to you withinFew readers

• Why Is The Tracking Number Not Working?

  When we ship our packages to you, there might be no immediate updates from the shipping company because your package is in transit. Once it has reached the next sort facility, it will update. It may take a couple of days to see any activity once the order is shipped from our company. If there is still no shipping information after a few days, please email us at hello@mommesilk.com. Our CS team members will get back to you within 24 hours and give feedback to you.Few readers

• Where Do You Ship And How Much Does Shipping Cost?

  Few readers

• Do You Ship Internationally?

  Currently, we can ship to the continental U.S. and most international countries. Orders over $59 ship free within the US States and Canada. Orders shipped to other countries are a flat rate of $15 and orders over $59 qualify for free shipping. However, for remote areas, there might be additional shipping charges because the delivery services are only limited to certain carriers which makes the package hard to deliver in some countries. Please note that P.O. Boxes and military addresses (APO, FPFew readers

• How To Change My Shipping Address?

  Please email us at hello@mommesilk.com first to submit your ‘changing address’ request. Generally, we can only update your shipping address before shipment. To ensure that your package can be properly delivered, please ensure that your address is complete and correct with all information including apartment/suite/room numbers. We are unable to cancel an order after shipment. Please keep an eye on your order status to make sure you can receive your order.Few readers

• What Can Cause Delays On My Order?

  The most common factors that may cause the delay are as follows: Misspelt, incomplete, or outdated address when the carrier fails to deliver the package. Unforeseen circumstances at the local post office, postal strikes, customs clearance, or weather. The carrier may take 1-2 business days to register and receive parcels. This will affect your shipment status. Public Holidays in your location and ours can also cause delays during processing time.Few readers

• How Long Does It Take To Receive My Goods?

  Once your payment is confirmed, we need 1-2 business days to process your order. After that, your order will be shipped, and it may take 3-7 business days to arrive, depending on your location. You can track your package by your tracking number via the link below. https://www.mommesilk.com/apps/parcelpanel Note: To receive the notice from us, please make sure your e-mail or phone number is correct and available. (If you didn’t receive our email, pleaFew readers

• My Package Went Missing. Help!

  We are not responsible for lost or stolen packages if the courier has marked the package as “Delivered.” However, we'd be happy to assist you with your lost order. Please check with your household members or neighbors to see if anyone may have received the package. This is usually how they find their packages at last.Few readers