• How Long Will It Take My Order To Arrive?

  We typically ship your order within 1-2 business days. Shipping usually takes 3-7 business days for most countries. Your order will arrive within the delivery estimates based on your location and selected shipping speed. (See details on shipping page) A tracking number will be sent to you by email if items are shipped out.Some readers

• I Have Signed Up For Your Newsletter But I Haven’t Received The Code Yet, When Can I Get Some Coupons?

  You can sign up for our newsletter either from the pop-up window or at the bottom left of the page. After entering your email, a pop-up message will show your the code. Please apply this code at checkout. If you have not received your email, please check if you entered the correct email or if it went to the spam folder.Few readers

• I Placed An Order On Your Website But I Can’t See It In My Account When I Log In, Why Is That?

  The reason for this is because you used our express checkout feature which allowed you to pay for your order without logging into our website. Our ordering system has no way of knowing which account to associate your order with if you don’t log in, it cannot put the order on your account.Few readers

• Why I Don’t Get My Discount For The First Order?

  Once you join us and become a member of our website, you will receive your coupon code, and also a confirmation email will be sent to you to confirm your subscription. If you have not received your email, please check if you entered the correct email or if it went to the spam folder. After this check, you can email us for further communication.Few readers

• How Do I Modify The Items In My Order?

  Contact hello@mommesilk.com as early as possible to make the changes. Please note that one can not make changes to the order once the order ships. How Do I Track My Orders? After the order ships out, you will receive a shipment email with the tracking number provided. Or you can track your order via the link below. https://www.mommesilk.com/apps/parcelpanel If you have not received an email about your order being shipped withFew readers

• What Should I Do If I Did Not Receive A Confirmation Email?

  Each time you order, you'll receive an order confirmation email as soon as your order is placed. If you haven't received any email updates about your order, contact us immediately. We will confirm your order on our site and send you another confirmation email with your order number and order details. There are a few possible reasons that could cause this to happen: An incorrect email address or not-frequently-used email address was entered when you registered on our website. Some email systFew readers

• Why Didn't I Get An Email About My Order Being Shipped?

  Our shipping notification email is sent out automatically by our ordering system once your order has been shipped out. If you did not receive an email, you may have entered your email incorrectly or it could have been sent to your spam folder. It normally takes 1-2 business days for us to process your order before sending your package out. If you have not received an email about your order being shipped within 2-5 business days of the date you placed your order then please contact hello@mommesiFew readers