• How Do I Return Or Exchange My Item If I Can Not Print The Form?

  If you can not download the return form, just put your return info on paper with your return items, email address, and order number with the returned package.Some readers

• How Do I Make A Return?

  We accept returns postmarked within 60-100 days of the original purchase date according to different products. If 60-100 days have passed since your purchase, unfortunately, we can't offer you a refund or exchange. The following items cannot be returned, refunded, or exchanged: ① Items On Clearance, ② Used Products (pajamas/accessories/comforters/bedding), ③ Silk Face Mask/Coverings, ④ Customized Items,⑤ Gift Wrap Boxes,⑥ Gift Cards/Free Gifts,⑦ Silk Detergent. Items must be returSome readers

• Why Do I Still Not Get My Refund Yet?

  Please email us your shipment receipt and the tracking number so we can follow up with the carrier if it goes missing. Your return and exchange process might be delayed if you don't send the tracking information. In addition, we need to confirm the condition of the returned item before issuing a refund. Please send us emails if you want a quick refund. We will notify our warehouse to check the packages. If we do receive your return, we will make a refund to you ASAP. Please wait for some time.Few readers

• Do I Have To Pay For Return Shipping?

  For non-defect returns, we will reimburse for the price of goods only. You will be responsible for the return postage for the additional returns, and you are suggested to choose the economical way to return. Please pre-pay freight costs for returned items. In the case of a manufacturer's defect, we will reimburse you for your return shipping costs. Please email us and attach clear photos of the items that verify a quality issue first. Please follow the instructions that are provided by our custoFew readers

• When Will The Exchanged Items Be Shipped Out?

  For exchange, the new items will be processed within 15 business days of receiving your item(s). Please refer to the standard shipping time on our shipping page.Few readers

• When Will I Be Refunded?

  We will endeavor to process returns or exchanges within two weeks of receipt of your item(s). We will credit refunds to the credit card used in the original purchase. Refunds cannot be returned to alternate cards or different forms of payment. Please keep a copy of your shipping information for returns so that you can track the item. Please note that payment processing is beyond our control and it may take up to 7-10 additional business days for the funds to be credited to your account used duriFew readers

• Can I Send The Return Without Contacting You?

  Note: Please make sure that you contact us first and return the package to our agreed return address. Or it will affect the processing of your return. We do not accept returned items that were sent back by you directly without checking with us first.Few readers